FAQ
Welcome to our FAQ, we are so happy to have you here and as a client.
Find answers to the most common questions below.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we support ship to any country worldwide.
When will my order be shipped?
Standard orders may take up to 1 business days (excluding Saturdays, Sundays, and Holidays) to process.
What is your return policy?
Please click on our return policy.
How long will it take until I receive my order?
Orders are usually delivered within 5-8 business days (excluding weekends and holidays).
Where does the order ship from?
PORPHIS has warehouses in the US and China. Orders ship from the nearest location.
Orders
Below are some of are common questions about orders
How do I place an order?
Select your product, add it to the cart, and proceed to checkout. Fill in your details and choose a payment method (credit card or PayPal supported)
What should I do if the payment fails?
First, verify your card details. If the issue persists, try a different payment method or contact your bank. For further assistance, reach out to our
customer support.
How can I track my order?
After we ship the goods, we will send you an email containing the logistics tracking number. You can enter the logistics tracking number on our website to check the trajectory.
How to cancel the order?
Before shipment: Contact our support team to cancel.
Can I modify after confirming the order?
Before shipment, you can contact customer service to modify the product or address. Once shipped, it cannot be changed.
Products
Below are some common questions about our products
Does the product come with a warranty?
All products come with a 1-year warranty (excluding intentional damage)
Can spare parts be purchased separately?
Nozzles, air caps, needles, and other accessories are available for individual purchase in our Spray Gun Accessories section.
Do you support customized services?
Custom laser marking is available free for orders over $300. Add your requested text in the ‘Order Notes’ during checkout.
How do I choose the product that suits my spraying needs?
Please contact our customer service email ablitt@ct-spraygun.com Get recommendations that are suitable for you.
What paint mixing cup connector is suitable for your spray gun?
The thread size of the PRD series spray gun coating channel is Male M16 * 1.5;
The thread size of the PHS series spray gun coating channel is Female M16 * 1.5;
The thread size of the coating channel of MPH-338 spray gun is Male M11 * 1.5;
Please choose the appropriate paint mixing cup connector for you based on the thread size.
