Warranty Policy

Understanding Our Warranty Policy

PORPHIS provides a limited warranty for all spray gun products covering 12 months from the date of receipt.（warranty policy）

II. Warranty Coverage

Under normal use conditions, any failure caused by material or manufacturing defects will be repaired or replaced—either with the same model or equivalent parts—free of charge.

Coverage includes:

  • Structural defects of the spray gun body
  • Internal air or paint leaks present upon delivery
  • Abnormal spray performance not resulting from physical damage

III. Exclusions

The following are not covered under warranty:

  1. Normal wear and tear (e.g., nozzles, needle valves, seals)
  2. Clogs or damage caused by failure to follow the instruction manual for cleaning and maintenance
  3. Malfunctions resulting from the use of non-PORPHIS original parts
  4. Cosmetic or structural damage caused by accidental drops, impacts, or forced disassembly
  5. Seal failure caused by prolonged soaking in highly corrosive solvents
  6. Unauthorized disassembly or modification by non‑official personnel

IV. Warranty Claim Process

Submit a warranty claim via our website contact form or email us at services@ct-spraygun.com

Provide your order number, product model, photos or videos of the issue, and a brief description of the problem

Our support team will respond within 24 hours to confirm whether the claim falls under warranty coverage

If approved, we will ship the necessary repair parts free of charge (we bear the shipping cost for the replacement or repaired item)

Support continues until the issue is resolved

V. After‑Sales Commitment

Lifetime technical support – Whether within the warranty period or not, you can always contact us for advice on using, maintaining, and troubleshooting your spray gun.

Spare parts availability – All consumable/wear parts are available for purchase on our official website, so you never need to replace the entire gun.

If you have any questions, please contact our customer service team: services@ct-spraygun.com

 

Coverage and Duration

 

 

Our spray gun warranty policy provides comprehensive coverage against manufacturing defects for a specified period, typically one year from the date of purchase. This warranty ensures that any functional issues arising from material or workmanship faults will be repaired or replaced at no extra cost. It gives customers confidence in the durability and performance of their spray guns. Please note that normal wear and tear, misuse, or damage from unauthorized repairs are not covered under this policy, ensuring fair and clear terms for all users.

 

 

Claim Process and Requirements

 

 

To benefit from the spray gun warranty policy, customers need to retain proof of purchase and contact our customer service team promptly when issues arise. The claim process involves submitting the product for inspection, during which we verify the defect falls under warranty coverage. Clear instructions and responsive support help streamline this procedure, minimizing downtime. We strive to handle all claims efficiently, offering either repair services or replacement units to maintain customer satisfaction and trust in our products.

 

 

Exclusions and Limitations

 

 

While the spray gun warranty policy covers defects related to manufacturing and materials, certain exclusions apply to maintain fairness. Damage caused by improper use, accidental drops, lack of maintenance, or modifications voids the warranty. Additionally, consumable parts like nozzles and seals may have different warranty terms. We encourage users to review the full policy details carefully to understand the scope, ensuring they get the best protection while using their spray gun responsibly and effectively.

 

 

 

Warranty Coverage Overview

 

 

Our warranty policy offers clear and reliable coverage designed to protect your purchase against defects and malfunctions. This policy ensures that if a product you bought has manufacturing issues or fails under normal use within the warranty period, you are eligible for repair, replacement, or refund. We prioritize transparency and convenience to provide you with peace of mind, detailing exactly what is covered, and under what conditions coverage applies. Understanding these details helps you make the most out of our warranty benefits.

 

 

How to File a Warranty Claim

 

 

Filing a warranty claim under our warranty policy is straightforward and user-friendly. Begin by contacting our customer support with your proof of purchase and a detailed description of the issue. We recommend keeping original packaging and documentation ready to expedite processing. Our skilled team will assess your claim promptly to provide solutions such as repair, replacement, or refund based on the nature of the defect and warranty terms. Following these steps guarantees fast and efficient resolution.

 

 

Exclusions and Limitations

 

 

While our warranty policy provides robust protection, certain exclusions and limitations apply to maintain fairness and clarity. Damage caused by accidental misuse, unauthorized repairs, or normal wear and tear are not covered. Additionally, consumable parts and cosmetic damages that do not impair product function fall outside warranty protection. We encourage customers to review these conditions thoroughly to avoid misunderstandings and ensure appropriate use of the warranty benefits.

 

 

 

What Our Warranty Policy Covers

 

 

Our warranty policy guarantees that every product you purchase is free from defects in materials and workmanship under normal use. This coverage typically includes parts and labor for repairs or replacements within the specified warranty period. We prioritize your satisfaction by ensuring that any faulty item received is addressed promptly, providing you with reliable protection against unexpected issues.

 

 

Duration and Scope of Warranty

 

 

The warranty policy duration varies depending on the product type but generally spans from 12 to 24 months from the date of purchase. During this time, you receive full coverage for manufacturing defects but should be aware that accidental damage or misuse is not included. This clear scope helps you understand what to expect and ensures transparency regarding your product protection.

 

 

How to File a Warranty Claim

 

 

Filing a warranty claim is straightforward. Contact our customer service team with your purchase details and product information. We will guide you through the required steps, including providing proof of purchase and a description of the issue. Our streamlined process is designed to resolve your claim quickly, minimizing downtime and helping you get back to enjoying your product with confidence.