Refund policy

For any reason you are not satisfied with an item purchased from porphis-online.com, you may return or exchange the product within 60 days of receipt of shipment in most cases. To request a return or exchange, you could either do it through your account used for placing the order or contacting us via email Services@ct-spraygun.com. Be prepared to provide your order number and a brief description of the reason for the return or exchange. Please notice that the shipment cost is not refundable.

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

In the "Email" field, enter your email address, and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

60-Day Money-Back Guarantee for Any Reason

We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you may be eligible for a return or exchange, subject to the following terms and conditions: To be eligible for a return or exchange, you must contact us within 60 days of receiving your order. Products must be returned in their original condition, unused and undamaged, and in the original packaging. Before a return can be processed, you must provide us with a photo of the product showing that it is undamaged and unused. We reserve the right to refuse any return or exchange that does not meet our requirements. Once your return request has been verified and the returned item(s) was/were inspected, the refund process will be handled by PORPHIS CUSTOMER SUPPORT SERVICE TEAM within 3-5 business days. The refund will be issued to your original payment account within 3-5 business days.

Return Policy Exceptions

Please noticed that the following merchandise/circumstances does not apply to the normal refund and 60-Day Money-Back Guarantee refund policy. Items bought under clearance sale. Opened products that are not re-sellable.

Things to Know

Returned item(s) must include all accessories and original packaging. For non-quality related warranty claims, the buyer is responsible for shipping costs generated during the return or exchange processes. For non-quality related warranty claims, PORPHIS refunds your purchase price of the product itself. For safety reasons, item(s) cannot contain oil, gas, or hazmat when return or exchange. Returns may be rejected if items do not meet the above requirements. We maintain a database of consumer activity and other information collected in connection with a purchase or a return, which we use to authorize returns and may share with third parties that provide fraud prevention services

One year limited warranty

Products sold by porphis-online.com come with their own unique warranty that you can find on the product listing page, package label, or instruction manual. We make every effort to assure that products meet high quality and durability standards, please contact us via email Services@ct-spraygun.com for any basic technical support. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.